Resume

EXPERIENCE

Senior UX Designer

FORTNA | May 2023 - Present 

Creating a universal order-fulfillment product for warehouse customers like H&M, Macy’s, Tapestry, UMG, and more.

• Lead and introduce research initiatives to a growing design team. Initiatives include creating KPIs to assess behavioral analytical tools, creating personas based on site visit research and customer interactions, and user interviews onsite as well as virtual.

• Develop workflows with product managers to enhance warehouse software. Workflows include exception flows, configurable client flows, and ideation flows without defined requirements.

• Iterate design concepts with product and software teams to develop useful experiences, while advocating for end users. 

• Create high fidelity designs to establish a modern product brand for Fortna

UX Researcher II

Honeywell International | July 2022 - Feb 2023

Created synergy across multi-industry SaaS platforms through user research and information architecture for external B2C customers.

• Identified value opportunity and accelerated the design process through a competitive analysis for a new product feature.

• Performed the first research project for a product undergoing a transformation from B2B to B2C. Research methods included generative research, user interviews, and information architecture.

• Produced the first personas for a new B2C platform to help inform User Requirements and help guide SaaS product development.

UX Analyst

Leidos | Jan 2021 – June 2022

Applied industry user experience research and design concepts to optimize global enterprise systems for internal B2B customers by creating positive user experiences.

• Optimized existing and new applications. Methods included usability studies, user interviews, satisfaction surveys, focus groups, and testing on existing and new internal enterprise systems such as M365, RDaaS, Deltek, etc.

• Conducted research and obtained feedback from internal Leidos employees about features and improvements to internal systems. Prioritized features that address major user pain-points. Participate in user acceptance testing. Build reports to summarize findings and propose solutions to various product teams.

• Analyze specifications to build and modify Service Now forms for stakeholders.

UX Researcher / Senior Quality Engineer

L3Harris Technologies | Jan 2020 – Jan 2021

Utilized UX research to provide education on best practices to L3Harris Technologies, its clients, and 30+ Team members via custom SharePoint sites.

• Improved staff operations via internal information hub held on SharePoint to improve user engagement and skills with quality engineering members. Research methods included user interviews, skills assessment surveys, usability studies on iterative designs, and a competitive analysis. 

• Created consistency and eliminated the need for tribal knowledge within the COE (Center of Excellence) Team by creating, organizing, and maintaining a centralized location on SharePoint for quality engineering information and conversations regarding government and security programs for the global research and development department segment.

UX Designer / Supplier Quality Engineer / Database Admin 

AGCO Corporation | Nov. 2016 – Sept. 2019

Applied human-centered design strategies to manage products and metrics for a global Supply Chain services department and 30,000+ users. 

• Enhanced navigation and accessibility on internal metrics dashboard by leading a usability and accessibility audit. Research methods included ethnographic studies, user interviews, usability tests, and revamping the site. AGCO 2018 Global Parts Per Million (PPM) improved by 150 points. 

• Collaborated with Stakeholders and staff to design a tool to auto-evaluate vendor performance, from low-fidelity to implementation. Working closely with the Director of Quality Management Systems for APEX data collection and understanding business requirements for APEX and SAP integration.

• Built an online community via SharePoint to house department updates, policy information, frequently asked questions, Lunch and Learn training documentation, Global Calendar, and Global action item and meeting notes.